Customer support

+39 0463 422222

ordini.diateccles@diatecgroup.com

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Faq

  • What is timing for the account activation? After the registration on our web site, client  will receive a confirmation by e-mail into 36 hour.
  • Can I edit my account? Each registered user can enter into his private area and personalize his own profile, choosing the newsletter he wants to receive, indicating  printers used for his business, and selecting his favourite products.
  • In case  I should have some problems, who can help me? It’s possible to open a ticket for assistance using the section “contact” of our website.
  • If I would like to receive more information for my purchases, what should I do? For any other kind of commercial information please use the Contact section in our website.
  • I forgot my password  Ask for your password sending an email here ordini.diateccles@diatecgroup.com
  • How can I know the time of delivery? In case goods are on stock, delivery would be 2 days, otherwise you will be contacted directly by our sales department.
  • How can I delete my order? In order to cancel your order please sen an e-mail to: ordini.diateccles@diatecgroup.com
  • How can I check the status of my order? You can check the status of your order just entering into the section "Manage Orders".
  • Why should I leave my e-mail address? You will receive by e-mail the order confirmation and other details about the status of your order. It's an easy and fast way to be in contact even when you need more information by our customer services.